22. January 2020, NOVA Rent a car Croatia has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo have given Gold Trusted Service awards to businesses who have collected at least 100 reviews between January 1st 2019 and December 31st 2019, with a Feefo service rating of between 4.5 and 4.9
Rino Pavlov, Nova Rent a Car Croatia commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. Everyone at NOVA rent a car is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”
Congratulating NOVA Rent a Car on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.
A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.
Please visit: www.feefo.com
About NOVA rent a car
NOVA rent a car is one of most recognized Croatian independent rent a car companies and one of the largest car hire agencies in Croatia. Till end of 2019, we have served more than 220 thousand clients and travelers who have selected Croatia as their preferred holiday destination.
Serving more than 15 important locations in Croatia including airport and downtown rental car stations. Nova rent a car operates one of the most modern and youngest car hire fleets in Croatia, with more than 1450 cars with an average age up to 6 months.
In 2019 Nova Rent a Car was named by TV Auto Magazin as the Best Rent Car in Croatia and holds World Travel Award as Croatia’s Leading Rent a Car in 2017;2018 and 2019.
For more info and reservations please visit: www.novarentacar.hr