We are thrilled to announce that NOVA Rent a Car Croatia has been honored with the prestigious Feefo Gold Trusted Service Award for 2024. This independent award is a testament to our unwavering commitment to delivering a world-class customer experience.
Feefo, the world’s largest provider of verified reviews, established the Trusted Service Awards in 2014 to recognize businesses that consistently excel in customer satisfaction. This unique award stands out because it is based on verified reviews from real customers, reflecting our dedication to providing outstanding service.
In a world where consumer confidence is steadily increasing but spending remains cautious, businesses that stand out prioritize excellence in service and implement customer advocacy strategies. The Gold Trusted Service Awards are presented to businesses that have collected a minimum of 50 reviews between January 1st, 2023, and December 31st, 2023, with a Feefo service rating ranging from 4.5 to 5.
Tony Wheble, CEO at Feefo, congratulated NOVA Rent a Car on this achievement, stating, “With customers building resilience in times of economic uncertainty, we’re delighted to showcase companies like NOVA Rent a Car in Croatia that consistently go above and beyond for each and every customer.”
Rino Pavlov, our CEO, expressed his excitement about the award, emphasizing, “Making our customers happy is our top priority. This award, based on feedback from our customers, gives us confidence that we’re providing exceptional service. It reflects the hard work of our staff in listening to our customers and keeping them satisfied, especially during tough economic times.”
As we step into 2024, NOVA Rent a Car remains dedicated to listening to our customers and delivering what they want. We extend our sincere gratitude for the trust and support from our valued customers.
We look forward to continuing to exceed expectations and providing an exceptional rental car experience. Thank you for being a part of NOVA Rent a Car’s journey!
Congratulations to the entire NOVA Rent a Car team on this well-deserved recognition!